Refund policy
Return & Refund Policy
14-Day Returns & Exchanges
We want you to be satisfied with your purchase. If you are not completely happy with your item, we accept return or exchange requests within 14 days of receiving your order.
Return & Exchange Conditions
To be eligible for a return or exchange, the item must meet the following conditions:
- The item must be new, unused, unworn, and in its original condition.
- All original packaging, hang tags, and labels must be intact and included.
- The item must be free from stains, odors, damage, and any alterations made after delivery.
Items that do not meet the above conditions may not be eligible for return, exchange, or refund.
Return Categories
1. Returns for Non-Quality Issues
If you change your mind or wish to return or exchange an item due to personal preference, you may submit a return or exchange request within 14 days of receiving your order.
Shipping Cost: Customers are responsible for all return shipping costs for non-quality-related returns.
Return Address: Items must be shipped to the regional return center designated by us.
Processing: Once we receive the returned item and it passes our quality inspection, we will process your refund or exchange.
2. Quality-Related Issues
If you receive a defective, damaged, or incorrect item, please notify us within 14 days of receiving the item.
Shipping Cost: For verified quality-related issues, we will cover 100% of the return shipping cost.
Required Information: When contacting us, please provide clear photos of the issue and a brief description of the problem.
Resolution: Once the issue is verified, we will promptly arrange a replacement, exchange, or full refund.
Return & Exchange Process
Submit a Request:
Please contact our customer support team at ykyle2015@gmail.com with your order number and the reason for your return or exchange.
Receive Instructions:
Once your request is approved by email or through our contact process, we will send you detailed shipping instructions and the appropriate return center address.
Ship the Item:
Please package the item securely and send it to the designated regional return center.
Inspection & Processing:
Once we receive and inspect the item, we will process your refund or ship your replacement item.
Tracking Information:
For exchanges, a confirmation email with the new tracking number will be sent automatically once the replacement item has been shipped.
Contact Us
If you have any questions about returns or need assistance, please contact us:
Email: ykyle2015@gmail.com
EU Right of Withdrawal
For customers residing in the European Union, this policy does not affect your statutory rights under applicable consumer protection laws.
You have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason. To exercise this right, you must inform us of your decision by emailing ykyle2015@gmail.com or submitting a request through our contact form before the 14-day period expires.
Return Cost: Customers exercising their right of withdrawal are responsible for the direct cost of shipping the goods back.